Frequently Asked Questions

  • What is Ecwid?
    Ecwid (pronounced eck-wid) is a shopping cart that seamlessly integrates with your existing website, blog, or social page. It can be added to your site, website builders (Joomla, WordPress, etc), social media networks (Facebook, Tumblr, etc), and is packed with easy-to-use features. With no setup charges or transaction fees, Ecwid is a low-cost, high-return solution for your e-commerce business.
  • Why do I need Ecwid?
    If you sell items online, Ecwid helps you set up a professional online store, make checkout safe and easy, sell more items, and track your sales. You can quickly integrate Ecwid into your site with a few simple lines of code, and Ecwid makes it easy to add to your Facebook or Joomla store, change the design to match your site, and start selling right away. Sign up today
  • How much does Ecwid cost?
    Our 4 account types vary by number of products, types of functionality, and level of support. For more information, check out our pricing page.  
    Free - Up to 10 products
    Venture - $15/month 
    Business  - $35/month 
    Unlimited - $99/month 
    You can also save money by enrolling in our annual plans. 
  • What are your partnership programs all about?
    We have two different partnership programs. 

    Our Channel Partnership program lets you easily integrate Ecwid into your existing products or services. Contact us for more information. 

    Our WebPartner program lets anyone who builds websites sign up to receive revenue share for paying customers referred to Ecwid.
  • What design elements in my Ecwid store can I change?
    Ecwid allows you to change CSS styles of customer storefront, including colors, fonts, margins, and images. This helps your integrated Ecwid store match the design of your site completely.

    HTML is not available for editing, that is you can’t change the interface logic (how Ecwid behaves). We believe that most HTML changes people do are outside of Ecwid boundaries.

    Ecwid does not need those "change header HTML / change footer HTML" functionality. The site owner can change the layout of the whole site. And CSS capabilities within Ecwid are more than enough for you to make Ecwid look as an integral part of your site.

    In most cases, you won't have to edit anything, not even the CSS. Just pick one of the pre-defined schemes. Ecwid is designed to fit well in most sites. 

    If you’d like to change some elements in your store, our FAQs will guide you through this process and give you many ready-to-use solutions.
  • Where can I embed Ecwid?
    Ecwid can be integrated into any site, blog, or social page. Or in several places at the same time: Ecwid is a wonderful solution to open various selling channels for your business.
     
    Facebook, Joomla, WordPress.org, Wix, etc - these are most popular platforms or site-builders who offer in-built plugins for Ecwid. You will find setup instruction for many site platforms in our help center.
    If you have a custom web site, you can embed Ecwid there as well. It is possible to add Ecwid to any site that allows adding/embedding HTML/JavaScript code. All you need is to:
    • Create an Ecwid free account at my.ecwid.com
    • Get the integration code from the "Dashboard" page in your Ecwid control panel.
    • Insert it to your site or blog.
    Here is a video tutorial describing the first steps: https://vimeo.com/8169179
     
  • What requirements does Ecwid have for hosting?
    Ecwid is SaaS solution (stands for Software as a Service). In short, it means that your Ecwid shop and all its data is stored and processed on our servers, i.e., outside your website. Ecwid does not use the capabilities of the server where your site is hosted. 

    The main advantage of this approach is that all software updates/upgrades/fixes are delivered automatically to your Ecwid by our team, the security of your data is also our major daily concern and handled by us. Thus you do not have to even think about it. Just manage your store and sell!

    So you should choose a hosting based on the requirements of your site engine.
  • How will I receive payments from my customers?
    Ecwid provides several ways to process payments. You can setup your Ecwid store to receive online payments like PayPal and/or credit cards (through various payment processors) as well as simply arrange the payment offsite. Check out this topic explaining this question in detail: Payment Options

     

  • Can I set the tax rate for a certain area or state?
    Yes. You can assign a tax rate for a country, state, or ZIP code. When a customer checks out, we automatically apply the tax rate from their billing or mailing address. If you have multiple states or countries with the same tax rate, you can create a destination zone for that rate. 
  • Can I have different combinations for the same product?
    Yes. You can set different combinations for each product (size, color, etc), and assign a different image/price/SKU/quantity/low stock notification for each. Learn more about product combinations in this article.